.help and info

.Shipping & Delivery

Thank you for choosing MOE ZWW for your sustainable fashion needs. Here’s what you need to know about our shipping and delivery process:
  • shipping destinations
Currently, we offer shipping within Sweden and select international destinations. During the checkout process, you can confirm whether we deliver to your location.

  • shipping timeframes
Our team at MOE ZWW processes orders promptly. Please allow 1-2 business days for order processing before your item is shipped. Delivery times may vary based on your location and the shipping method selected during checkout. We’ll provide you with an estimated delivery date once your order is confirmed.
  • free shipping on orders above 500 euro
Enjoy free shipping on all orders above 500 Euro! When your order total reaches 500 Euro or more during checkout, the standard shipping fee will be automatically waived. This offer is our way of enhancing your shopping experience and expressing our gratitude for your support.
 
  • limited edition collections
As a niche and small sustainable fashion brand, we take pride in our limited edition collections. Each piece is carefully crafted and produced in limited quantities to ensure exclusivity and uniqueness. Our limited edition approach reflects our commitment to quality and sustainability, offering you a truly special fashion experience.
 
  • local pickup option
For customers in Stockholm, we offer a convenient local pickup option. If you prefer to collect your order in person, please select the local pickup option during checkout. We will notify you via email once your order is ready for pickup at our showroom located in Bjurholmsgatan 20, Stockholm, Sweden.
 
  • additional information:
At MOE ZWW, we are committed to providing you with a seamless and enjoyable shopping experience. If you have any specific shipping inquiries, concerns about delivery times, or need assistance with your order, please do not hesitate to contact our customer support team. We value your support and look forward to delivering our exclusive sustainable fashion pieces to your doorstep.

.Returns & Exchanges

  • our commitment
Welcome to MOE ZWW online shop! We are dedicated to ensuring your satisfaction with our sustainable fashion pieces. If, for any reason, you’re not entirely happy with your purchase, we offer a hassle-free Returns & Exchanges policy to make your shopping experience seamless.
  • returns
If you wish to return an item, please follow these steps:
 
  • contact us: Reach out to our customer support team within 14 days of receiving your order. You can contact us via email at order@moe.se. Please provide your order number and the reason for the return.
  • return the Item: Pack the item securely, preferably in its original packaging. Include a copy of the packing slip or order confirmation inside the package.
  • ship the Item: Send your return to the following address:
 
            Att: MOE: Zero Waste Wear
            Bjurholmsgatan 20
            Stockholm, Sweden
 

  • refund process: Once we receive your return, we will inspect the item and process your refund. Please allow up to 10 business days for the refund to appear in your account, depending on your payment method.

 
  • exchanges

If you would like to exchange an item for a different size or color, please follow these steps:

  • contact us: reach out to our customer support team within 14 days of receiving your order. You can contact us via email at order@moe.se. Please provide your order number and specify the item you wish to exchange and the desired replacement item.
  • exchange process: we will guide you through the exchange process, including the availability of the desired item and any additional payment or refund required based on the price difference.
  • important information:
  • items must be unworn, unwashed, and in their original condition with all tags attached to be eligible for a return or exchange.
  • the customer is responsible for return shipping costs unless the item received is damaged or incorrect.
  • custom-made or personalized items are non-refundable.

if you have any questions about our Returns & Exchanges policy or need assistance with the process, please feel free to contact our customer support team at order@moe.se. We are here to make your online shopping experience enjoyable and stress-free.

.Faq

Zero waste wear at .MOE ZWW means zero waste cutting and use of leftover fabric, including a durable and versatile design to embrace a long life-cycle. In addition, the material is either natural mono-fiber material, which is recyclable and biodegradable, or its made of recycled material.
We source our leftover fabric from various high-end fashion brand production in Europe. The brands often provide information on which country the fabric is originally produce, but very rarerly the specific fabric production site. A majority of the fabric originates from Italy.
While both terms refer to unused fabric, they are not exactly the same. Leftover fabric typically refers to excess materials generated during the manufacturing process whereas deadstock fabric refers to fabric that was produced but not used by the original intended buyer, often stored in warehouses or factories.
Yes, we have a physical showroom located in Bjurholmsgatan 20, Stockholm, Sweden, where you can experience our zero waste fashion collections in person. Our showroom provides an opportunity to see and feel the quality of our garments while learning more about our sustainable initiatives.
We understand the importance of quality. Our products go through rigorous quality control measures to ensure they meet the highest standards.
The are all professionally handcrafted in Sweden by Textilfabriken in Borås and Nevotex in Nässjö.
Yes, we use environmentally friendly packaging materials, such as recycled cardboard and biodegradable plastics, to minimize our ecological footprint. We believe in extending our commitment to sustainability beyond our products.

Thank you for choosing MOE ZWW. We appreciate your support and look forward to assisting you with any return or exchange needs – enjoy your experience!